Indigo Card Phone Numbers and Emails

Toll-Free Number:

  • (800) 353-5920

Customer Service:

  • (800) 314-6340
    Lost/Stolen Department

Report Fraud:

  • (800) 304-3096
Claim Your Business

Contact Information

Indigo Card Website:

Indigo Card Help Center:

Corporate Office Address:

Genesis FS Card Services, Inc.
P.O. Box 4477 15220 NW Greenbrier Pkwy, Suite 200
Beaverton, Oregon 97076-4477
United States

Other Info (opening hours):

Payment address:

Genesis FS Card Services

P.O. Box 23039,


Georgia 31902-3039



Indigo Card Customer Service Reviews

1.9 / 5
New card

Have not used card yet but looking forward to it! I had no problems at all with customer service they were great.

Read full review
Juliocesar Lqy
Payment that was not received! $40 sent on 8-31-22

Tried calling and transferred to customer service and keeps ringing and disconnects! Terrible service User's recommendation: Not hood

Read full review

How Good is Indigo Card's Customer Service?

Amilia Ojm
Amilia Ojm
Feels Disappointed | Mar 13, 2023

I called to rectify because I haven't been giving payments I thought I had my payments going through Cambridge credit consumer service and they weren't so I needed the account number which I understand that the representative couldn't give me my account number and I have threw away my credit card I was adamant of thinking I had the payment going through CCC services I didn't even have my credit card number well I want to make it right and go through CCC services but I have no account number to give them so now I have to wait for a new card I just think that's crazy but it's a delay my payment even longer than it has been not to mention ruin my credit even more than it is I just wanted an account number that was all so I can start payments flowing

Read full quote
Wafa Qts
Wafa Qts
Feels Disappointed | Mar 02, 2023

I was very satisfied

Read full quote
Sanah Svj
Sanah Svj
Feels Satisfied | Feb 15, 2023

Agent was very helpful

Read full quote
Kaushik Yoo
Kaushik Yoo
Feels Disappointed | Feb 09, 2023

Not a good customer service

Read full quote
Ki B Ihg
Ki B Ihg
Feels Disappointed | Dec 08, 2022

I can’t seem to talk to anybody to resolve this issue

Read full quote
Dalessandro Yrz
Dalessandro Yrz
Feels Disappointed | Nov 24, 2022

No comment.....

Read full quote

Summary of Indigo Card Customer Service Calls

05:28 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Indigo Card?

Cards Question:

  • “Card activation issues”
  • “Card not received but used”
  • “Lost credit card”

Payments and Charges Question:

  • “Billing questions”
  • “Make a payment”
  • “Pay by bill”

Account Question:

  • “Balance incorrect”
  • “Check account balance”
  • “Close account”

Request for Information Question:

  • “Status on credit card”
  • “How to pay my bill”
  • “Need help applying for credit card”

Shipping and Delivery Question:

  • “Where is my card”
  • “I have not received my card”
  • “Never received card”

Activation/ Cancellation Question:

  • “Activation”
  • “Activate”
  • “Activate my card”

Website/ Application Question:

  • “Check application status”
  • “An incomplete application”
  • “Application”

Staff Question:

  • “Need to speak customer service”
  • “Customer service”
  • “Customee service”

Employment Question:

  • “It's on my credit report and I would like to negotiate a reasonable payoff amount that will remove from my report”
  • “Pay off”
  • “Payoff”

Return/ Replace Question:

  • “Replacement card”
  • “Change address”
  • “Replace card”

Product/ Service Question:

  • “Its not working”
  • “Trying to book a ticket but having some issues.”
  • “Cant buy ticket”

Refund Question:

  • “When was my refund check sent?”
  • “Refund hasn't posted it's been a month”
  • “To ask inquire about refund”

Other Question:

  • “Money”
  • “Lost/stolen”
  • “Fraud”

Compare Indigo Card To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Capital One
1934 reviews
First Progress
2608 reviews
Mission Lane
87 reviews
Write a review
Do you have something to say about Indigo Card? What happened? What can we help you with?
Submit review Don't show this popup