Indigo Card Phone Numbers and Emails

Toll-Free Number:

  • (800) 353-5920

Customer Service:

  • (800) 314-6340
    Lost/Stolen Department

Report Fraud:

  • (800) 304-3096
Is this your business?

How to Contact?

Most Popular Number:

(800) 353-5920
Total calls: 1 918 Issues resolved: 111 Last call: Feb 22, 2024

What Is the Indigo Card Customer Care Phone Number?

You can reach Indigo's customer care team by calling their toll-free number at 1-800-353-5920. This number will connect you with the Indigo Card’s dedicated customer service representatives who can provide assistance, answer your questions, and address any concerns you may have.

What Is the Indigo Card Mailing Address?

Indigo Card customer service can be reached by mail at the following address: Genesis FS Card Services, PO Box 4477, Beaverton. When sending your correspondence, please include all necessary details, such as your account number, along with any specific inquiries or requests you may have. Also, if you are sending your Indigo Mastercard payment, send them to Genesis FS Card Services, PO Box 23039 Columbus, GA.

How Can I Contact the Indigo Card Directly?

If you wish to contact Indigo Card directly, there are a few options available to you. One way is to reach out to the Indigo card customer service team by calling their dedicated phone number at 1-800-353-5920. You can speak with their customer service representatives who will be able to assist you with any inquiries or concerns you may have. You can also directly write to Genesis FS Card Services, PO Box 4477, Beaverton. Or, you may send inquiries via fax to 1-503-268-4711.

PissedConsumer Club

Contact Information

Indigo Card Website:

Indigo Card Help Center:

Corporate Office Address:

Genesis FS Card Services, Inc.
P.O. Box 4477 15220 NW Greenbrier Pkwy, Suite 200
Beaverton, Oregon 97076-4477
United States

Other Info (opening hours):

Payment address:

Genesis FS Card Services

P.O. Box 23039,

Columbus,

Georgia 31902-3039

More contact details

Fax:

+1-503-268-4711

Indigo Card Customer Service Reviews

1.9 / 5
Poor
Jamie C Mcl
Horrible Credit Card To Have
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Customer Service Is Nothing, Poor Broken English and then there requirements to use the little chump change credit card limit they give you...Sad the way they run this company. They have attempted to block me from my account for the annual fee I owe them $40.00 on My Card had fraud on it I reported it they took care of it however when they sent me a new card it had a block on it for my ID at which I had just mailed in for verification upon opening the account 3 weeks prior now they have blocked my online access so you have to call the to make a payment and I have now provided my drivers license 2 additional times with nothing and I mean they have done nothing but leave the block on my card...This company needs to be shut down

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Cruze Ejr
Horrible cards. Indigo and destiny
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Terrible customer service. Almost impossible to make payments.

I closed mine.

Don't apply.they gave me wrong info many times. Wouldn't take payments from my boss on my behalf when I was away on business.

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Joanne C Dup
Lost card and don't know account
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4.6

Could not locate card. Called and got great customer service old card cancelled and shipped a new one.

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How Good is Indigo Card's Customer Service?

Alayiah Bku
Alayiah Bku
Feels Disappointed | Dec 13, 2023

No contact

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Michele G Tev
Michele G Tev
Feels Satisfied | Nov 04, 2023

I had a hard time getting through in the beginning due to the automated system, which was somewhat irritating I Events he was able to get to a representative who is very helpful and solve the issue

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Amilia Ojm
Amilia Ojm
Feels Disappointed | Mar 13, 2023

I called to rectify because I haven't been giving payments I thought I had my payments going through Cambridge credit consumer service and they weren't so I needed the account number which I understand that the representative couldn't give me my account number and I have threw away my credit card I was adamant of thinking I had the payment going through CCC services I didn't even have my credit card number well I want to make it right and go through CCC services but I have no account number to give them so now I have to wait for a new card I just think that's crazy but it's a delay my payment even longer than it has been not to mention ruin my credit even more than it is I just wanted an account number that was all so I can start payments flowing

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Wafa Qts
Wafa Qts
Feels Disappointed | Mar 02, 2023

I was very satisfied

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Sanah Svj
Sanah Svj
Feels Satisfied | Feb 15, 2023

Agent was very helpful

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Kaushik Yoo
Kaushik Yoo
Feels Disappointed | Feb 09, 2023

Not a good customer service

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Summary of Indigo Card Customer Service Calls

6.8K TOTAL
CALLS
05:28 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Indigo Card?

Cards Question:

  • “Applied for a card and never received it”
  • “Card not working”
  • “New card”

Payments and Charges Question:

  • “Payment”
  • “Make payment”
  • “To pay on my bill”

Account Question:

  • “ACCOUNT BALANCE”
  • “Balance inquiry”
  • “My password and phone number changed”

Request for Information Question:

  • “Can I have a credit increase”
  • “I need to talk to someone now”
  • “Can I get a pin for my card”

Shipping and Delivery Question:

  • “Never received card”
  • “Haven't received card”
  • “I never received my credit cards”

Activation/ Cancellation Question:

  • “Activate”
  • “To activate my card”
  • “I cannot activate my card”

Website/ Application Question:

  • “I was preapproved and did the application, but I think I might've submitted something wrong”
  • “Application”
  • “Application Status”

Staff Question:

  • “Need to speak customer service”
  • “Customer service”
  • “Customee service”

Employment Question:

  • “I want to pay off the account”
  • “It's on my credit report and I would like to negotiate a reasonable payoff amount that will remove from my report”
  • “Pay off”

Return/ Replace Question:

  • “Change address”
  • “Replacement credit card”
  • “Replacement card”

Product/ Service Question:

  • “Pre qualification not working”
  • “Cant buy ticket”
  • “Cant access mobile check cash”

Refund Question:

  • “Refund for my secured card”
  • “When was my refund check sent?”
  • “Refund hasn't posted it's been a month”

Other Question:

  • “To see if I've been approved”
  • “Timed out to upload check”
  • “Lost money order”

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