Contact Indigo Card Customer Service
Indigo Card Phone Numbers and Emails
Toll-Free Number:
-
(800) 353-5920
Customer Service:
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(800) 314-6340Lost/Stolen Department
Report Fraud:
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(800) 304-3096
How to Contact Indigo Card?
Most Popular Number:
| Total calls: 2 142 | Issues resolved: 120 | Last call: Mar 12, 2025 |
Indigo Card Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Indigo Card Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Indigo Card is 8003535920. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Indigo Card may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Indigo Card Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Indigo Card is 8003535920. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Indigo Card may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
People call Indigo Card mainly because of cards, request for information, payments and charges.
22% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Indigo Card Website:
Indigo Card Help Center:
Corporate Office Address:
Other Info (opening hours):
Payment address:
Genesis FS Card Services
P.O. Box 23039,
Columbus,
Georgia 31902-3039
Fax:
Indigo Card Customer Service Reviews
They are poor customer service. I paid a payment ten days later they don't even say they received my check.
I paid am additional payment. They charged me a interest rate cause I paid the minimum over the phone cause my payment would be late.
Yet 13 days later they still haven't processed the annual fee of $99 that I sent them. They are horrible service reps.
How Good is Indigo Card's Customer Service?
Summary of Indigo Card Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Indigo Card?
Payments and Charges Question:
- “Fraud”
- “Need address to sent credit card payment”
- “I need to pay my bill I NEED TO PAY MY BILL”
Cards Question:
- “Need a pin for my card”
- “I knew you received my card”
- “I apply for a card and I had the wrong address in.”
Request for Information Question:
- “I was sent the wrong information about the card”
- “Speak to a representative”
- “Check on the status of my card I applied for..”
Account Question:
- “Check balance”
- “Can't login”
- “Accessing my account”
Shipping and Delivery Question:
- “I have not received my card, I don’t know if it got lost. Please call me as I’m concerned regarding this”
- “Shipment of card”
- “Haven't received card”
Activation/ Cancellation Question:
- “Activate”
- “Cancelled the Card”
- “Never activated indigo card now being charged $80 that I did not do called them and told them I didn't activate the card”
Website/ Application Question:
- “Application”
- “To see if my application got approved”
- “I was preapproved and did the application, but I think I might've submitted something wrong”
Return/ Replace Question:
- “Change flight”
- “Return the card”
- “Change of address”
Staff Question:
- “Customer service”
- “Costumer service”
- “Need to speak customer service”
Product/ Service Question:
- “Unrecognized purchase”
- “Complaint”
- “Cannot put purchases in bag”
Employment Question:
- “To pay off my credit card”
- “I want to pay off the account”
- “It's on my credit report and I would like to negotiate a reasonable payoff amount that will remove from my report”
Refund Question:
- “Refund for my secured card”
- “When was my refund check sent?”
- “Refund hasn't posted it's been a month”
Other Question:
- “Activación de tarjeta”
- “Pre!proved offer”
- “Need print out of my uo to date statement”
Compare Indigo Card Customer Service To
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