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Top Question
#25843

How do I check app status.

I need help with my application status

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Answer:
by #1910262

Never received my credit card. What is going on? Nobody ever answers the phone no matter when I call

by #2144534

Same issue I got my annually bill never got my card I only have the last 4 # on my bill. NO ONE ANSWERS THE PHONE

by #1796467

As stated on wallethub.com, it is not possible to check the Indigo Credit Card application status online.
To get the information about the application status you should call the Indigo Card customer service at 1-86*-946-9545. You should tell the Indigo Card representative that you would like to check the status of your Indigo credit card application and give them your full name, social security number, and date of birth.

by #1808881

Someone just created a password and multiple representatives will NOT help me as it was NOT me! Even with faxing my driver’s license, ss card, current card, birth certificate, and passport as I did not create a passcode and someone else has the new card! This is ridiculous and concerning as how are they protecting my card account?! All of those documents are not valid, but anyone calling from any phone can give a password that was not me and that’s ok?

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Question:

How do I speak to someone when I don’t have my account number?Account sent to collections and trying to find it to pay

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Answer:
by #1995972


Even if you don't know your account number, you can contact Indigo customer service. Call them at 1-86*-946-9545 (from 6:00am to 6:00pm, Pacific Time, M-F) and ask for an assistance with your issue.

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Question:
#64142

How can I get it fixed?Having problems with my account because I think it got hacked.

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Answer:
by #1989155


Unfortunately, Indigo Card does not provide any information about how to fix the card if it has been hacked on the company website. However, according to the Indigo Card faq section, if you have any issues with your card, you should contact the Indigo Card customer care team by phone at 1-86*-946-9545.

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Question:
#63750

How can I talk to somebody ?You send my credit card to the wrong address !

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Answer:
by #1989712


According to the Indigo Card faq section, if your credit card was sent to the wrong address, you should contact the Indigo Card lost/stolen department immediately at 1-88*-260-4532. They are available 24 hours a day, seven days a week.

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Question:
#62358

When will my card be unblocked.

My card got blocked when I tried to purchase from pampered chef. I never got any notice, it was just blocked. I looked at my statements and never had any available credit or a balance due, called on 1-29 talked to someone and faxed my information and now wait

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Answer:
by #1979849


Unfortunately, Indigo Card does not provide any information about how to unblock the card and how long this process may take on the company website. Please contact the Indigo Card representative for assistance. You may reach out to the Indigo Card customer care team by phone at (866) 946-9545 (toll-free number within the United States).
Support is provided seven days a week 6:00AM to 6:00PM, Pacific Time.

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Question:
#61371

How do I get help when the system says that I am don't have an account.I have lost my card. When I call in for help the system said that I don't have an account. I have also forgotten my password for the online app.

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Answer:
by #1976888

According to the Indigo Card help section, if you forgot your Indigo Card username or password, you should follow these steps:
  • go to indigocard.com;
  • click Login;
  • click Forgot your Username or Password.

To proceed you will need to provide the following information:

Enter the following information to retrieve the username:

  • email;
  • last 4 digits of Account;
  • social security number;
  • date of birth.

Once you submit your request, you should receive a new username via email.

To get more information about your Indigo account, please contact the Indigo customer care team by phone at (866) 946-9545. Support is provided 6:00AM to 6:00PM, Pacific Time, seven days a week.

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Question:
#60423

Has my card been put in the mail yet?

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Answer:
by #1970698

According to the Indigo Card faq section, your card should arrive by mail within 14 business days of being approved. To get more information about the status of your card, please contact the Indigo Card customer care team:
  • by phone at (866) 946-9545 (toll-free number within the United States);
  • by mail to
    Genesis FS Card Services PO Box 4477 Beaverton, Oregon 97076-4477 United States.

Support is provided seven days a week, from 6:00 am to 6:00 pm, Pacific Time.

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Question:
#59050

How to dispute an inquiry I did not make?I am not an Indigo Card holder nor have I applied for one. Today on my credit report showed that you did a hard inquiry on my credit.

I did not even apply for this. I want it to be gone from my record.

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Answer:
by #1965334


Unfortunately, Indigo Card does not provide any information about how to dispute an inquiry you did not make on the company website. Please contact the Indigo Card customer care team for assistance. You may reach out to them by phone at (866) 946-9545 (toll-free number within the United States).
Support is provided 6:00AM to 6:00PM, Pacific Time.

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Question:

I received an email saying I was denied credit because my Identification couldn’t be established. What should I do next.I mailed a copy of them(id)

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Answer:
by #1965363

According to the Indigo Card help section, to apply for the Indigo Card you should meet the identity verification requirements.
Unfortunately, Indigo Card does not provide any information about what to do if your identity cannot be established on the company website. Please contact the Indigo Card customer care team for assistance. You may reach out to them:
  • by mail to
    PO Box 4477 Beaverton OR

Support is provided 6:00AM to 6:00PM, Pacific Time.

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Question:
#56481

How do i get another Indigo card.

I lost my indigo card

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Answer:
by #1949238


According to the Indigo Card faq section, if your card is lost or stolen, you should contact the Indigo Card representative by calling at 1-88*-260-4532.

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