Asanti Ftp

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Verified Reviewer

Poor Customer Service

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Never received card/cancelled because the replacement card never came in and three years later still receiving emails that a balance is due. Call and they clear it and 5 months later it back and they apparently do not keep notes SO WHEN THEY SAY HOLD and you hear typing they are just touching their keys not typing ***
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Preferred solution: CLOSE MY ACCOUNT

User's recommendation: STAY AWAY THE WORSE

Royce E Snj

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Verified Reviewer

Messed up my Account

Indigo Card - Messed up my Account
The card number in my possession ends in 7646, this is the only card I have. On 7-3-2023, I went on the website for Indigo to make a payment. The balance was $44.03 which I paid. A few days later, I returned to website & same balance showed. Instead of calling customer service to let them know I'd already paid it, I made another payment which was on 7-19-2023 of another $44.03. Two days later, the same balance showed & again I paid $44.03. A few days later I received an email saying account was past due. I called customer service & told them representative I've made three payments already. He said the payments reversed which I found odd since I'd checked my credit union balance & all payments went thru. He told me $73.90 would bring account current so, 7-26-2023, that's what I paid. In total that's $205.99 for a balance that started out $44.03. I continued receiving emails about account being late so, I called my credit union with Indigo on three-way & the representative told them all payments went thru & cleared so if they're saying otherwise, where's my money? I continued calling Indigo with no satisfaction, telling me they had to send an email to the speciality department & to wait three to five business days. By now I'm really perplexed because, when calling the automated number putting in account information I'm told no account found. I asked for a supervisor & spoke with Jason who told me the account was closed! He said he saw no reason for that since the balance was paid in full. The credit union faxed my transaction history showing all cleared payments & still no resolution. Then, I got a credit bureau alert that I was over my limit on the card. I'm like WHAT?! A card that only has a $Just 300 limit & it's being reported that I owe over $2000. How's that possible. The account that's being reported doesn't end in 7646, I was told the card was reported on 8-2-2023, I have no clue reported as what SMH. I've disputed this numerous times with the credit bureau to no avail. Somebody needs to clear this up, take this negative report off my credit & refund my money. This is ridiculous. style="c
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Loss:
$206
Pros:
  • Easy to obtain card
Cons:
  • Language barrier

Preferred solution: Full refund

User's recommendation: Don't recommend

Royce E Snj

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Verified Reviewer

Messed up My Account

Indigo Card - Messed up My Account
Updated by user Aug 25, 2023

Disputed with credit bureau since account was reported over limit. So far no resolution. Called Indigo numerous times, been told same thing, wait 3 to 5 business days.

Original review Aug 25, 2023
Overpaid in July, account was then closed reported over limit. How can a $300 limit go over to $2000?SMH
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Loss:
$207
Pros:
  • Easy to obtain card
Cons:
  • Language barrier

Preferred solution: Full refund

User's recommendation: Don't recommend

Jean T Xxf

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Verified Reviewer
| map-marker Phoenix, Arizona

Unable to log in

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I repeatedly tried to login. Error message says "unable to verify user credential".Called Customer Service and rep had me enter the same info I already did the same. User, password were not recognized. Very frustrating.
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Yamin Cry

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Verified Reviewer

They closed my account for "suspicious activity" without bothering to ask me.

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Original review Nov 22, 2023
Title says it all. I call them to figure out what was up with my card, only to find out it was closed. Upon further investigation, it was apparently closed due to "suspicious activity", without asking me or confirming that the activity was me, which it had been. What was this activity? I tried to add the card to my PayPal and use it for a purchase. That's literally it.
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Loss:
$600
Cons:
  • No communication

Preferred solution: Apology

User's recommendation: Don't bother.

Anonymous
map-marker Riverside, California

Not a good card to have

This is the worse credit card ever I've had this account three years never late. Credit limit never increased they charged annual fee on $99 after three years. So very upset...
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Darrel W Rce

I'm getting billed for a card I never used

They sent me card that I never used and are billing me I don't want there card they sent me why would I pay them money to have there card when I already have unsecured cards.
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Loss:
$75
Cons:
  • Are trying to con me out of money

Preferred solution: Nothing but bill taken off because I have never used the card or have any plans to use card please and thank you .

User's recommendation: Don't get card.

Jamie C Mcl

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Verified Reviewer

Horrible Credit Card To Have

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Customer Service Is Nothing, Poor Broken English and then there requirements to use the little chump change credit card limit they give you...Sad the way they run this company. They have attempted to block me from my account for the annual fee I owe them $40.00 on My Card had fraud on it I reported it they took care of it however when they sent me a new card it had a block on it for my ID at which I had just mailed in for verification upon opening the account 3 weeks prior now they have blocked my online access so you have to call the to make a payment and I have now provided my drivers license 2 additional times with nothing and I mean they have done nothing but leave the block on my card...This company needs to be shut down
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Cons:
  • Awful predatory credit card

Preferred solution: Apology

User's recommendation: Dont Do It Pathetic Credit Card

Saniah Jef

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Verified Reviewer

Card fee

I want someone to call me Please I would never ask for a card with fees to start the card $$$$$ Then you call the numbers no one back the phone ring then it says wrong number Debbie
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Pros:
  • Fees
Cons:
  • Customer service is always never working

Preferred solution: Apology

You already have my information

To cancel the account I was just approved for on indigo credit card

Whatever the account I was just approved for. I want to cancel. I do not want the card. Do not send me the card. I do not want the credit line.
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Preferred solution: Cancellation of the credit card I was just approved for 20 minutes ago. I do not want the card. Do not send me the card. I do not want to open a line of credit with you all so please cancel the account deleted out of the system I don’t want it.

Shirley R Itg

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Verified Reviewer

Poor customer service and failure to send card

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I was approved for this card July 2023. As of this writing 11/3/2023, I have not received it. Made numerous calls August September October now November originally card was mailed to an address I didn't know and was told card would be reissued and should receive in 7-14 days. My credit score went down 75 points when I applied.
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User's recommendation: Would NOT recommend

Anonymous
map-marker Long Beach, California

Didn’t receive my new card

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My card about to expire in 2 days I been calling customer service multiple of times they keep telling me to wait I will get it 3 to 5 days still havent gotten anything its now been 3weeks worst customer service ever this is how indigo treat its loyal customer
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User's recommendation: Do not get this card

Chad S Gmy

I have called and emailed a dozen times and have not got one answere to my inquiry.can someone please call me 315980****

Seen I still have the card on my credit report says payed off in good standing but I don't have the card so I wanted to talk to someone about that
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Preferred solution: I whould like to know why it says my card is still open in good standing and payed off on my credit report but I don’t have the card.I thought it was turned off.if I still have an account I whould like a new card please.

Cruze Ejr

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Verified Reviewer
| map-marker Oranjestad, Aruba

Horrible cards. Indigo and destiny

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Terrible customer service. Almost impossible to make payments. I closed mine. Don't apply.they gave me wrong info many times. Wouldn't take payments from my boss on my behalf when I was away on business.
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User's recommendation: Don't apply

Linda S Xdm

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Verified Reviewer

My card got Cancelled And they were supposed to issue me back my $75 and they are telling me it has to go back to the card that doesn't work and then it'll come off the court and come to me I have to.

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I am owed at least the $75 I put on the card to have it. They are giving me the runaround about that It should never have been canceled, They said there was fraudulent activity, But they never contacted me It took me using the card and finding out I didn't have a card anymore. They also told me I have to call them two more times to try to get my money sent back to me
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Loss:
$75
Cons:
  • To me i lost time and energy getting this card trying to find out what happened and im still going through the process it isnt worth it

Preferred solution: Full refund

User's recommendation: Don't go with indigo, there are many other places you can get a card from and build credit

Thimas D Ypy

Was transferred to collections

Not my issue , looking for new account information, credit limit information ??? Please let me know what is the credit limit for my new account
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User's recommendation: Better customer service necessary

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