Robert N Tdf

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Verified Reviewer

Closed account

Last month I opened a credit card with indigo and I used it throughout that month and made four or five payments throughout that month as I used the credit card then on the sixth payment I had already maxed it out and was making a payment for the complete balance and for some reason it took 14 business days to go through and buy that 14th day I didnt have funds in the account to cover the payment and they closed my account what card company takes 14 business days to process a payment not only that they left me with the derogatory mark and for what because their processing times are outrageous horrible customer service horrible loaning company I would not recommend it for anyone
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Preferred solution: The derogatory mark taken off my credit report

User's recommendation: It is not worth your time and I would not recommend it to anyone

Sam Wqh

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Verified Reviewer
| map-marker West Sacramento, California

My password and phone number changed

Indigo Card - My password and phone number changed
Indigo Card - My password and phone number changed - Image 2
My password is incorrect t for some reason and I need my password as of now hsgggdjduyxgvbxkxjxhx bzv$vgzzghzjz
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User's recommendation: It's a good company

Vana Rkd

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Verified Reviewer
| map-marker Quitman, Georgia

Information regarding New Card

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The representative I spoke was very kind & knowledgeable about my situation and explained everything to me. Thank you
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User's recommendation: If you are looking for a new credit card check out indigo

Bertha H Hzw

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Verified Reviewer

Checking the status of a credit card

The Representative was professional; kind. She help me with the information I needed in a timely manner. Thank you!
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Preferred solution: Deliver product or service ordered

Jamie C Mcl

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Verified Reviewer

Horrible Credit Card To Have

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Customer Service Is Nothing, Poor Broken English and then there requirements to use the little chump change credit card limit they give you...Sad the way they run this company. They have attempted to block me from my account for the annual fee I owe them $40.00 on My Card had fraud on it I reported it they took care of it however when they sent me a new card it had a block on it for my ID at which I had just mailed in for verification upon opening the account 3 weeks prior now they have blocked my online access so you have to call the to make a payment and I have now provided my drivers license 2 additional times with nothing and I mean they have done nothing but leave the block on my card...This company needs to be shut down
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Cons:
  • Awful predatory credit card

Preferred solution: Apology

User's recommendation: Dont Do It Pathetic Credit Card

Asanti Ftp

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Verified Reviewer

Poor Customer Service

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Never received card/cancelled because the replacement card never came in and three years later still receiving emails that a balance is due. Call and they clear it and 5 months later it back and they apparently do not keep notes SO WHEN THEY SAY HOLD and you hear typing they are just touching their keys not typing ***
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Preferred solution: CLOSE MY ACCOUNT

User's recommendation: STAY AWAY THE WORSE

Anonymous
map-marker Tampa, Florida

Complaint

Only got this card to help get thru Christmas holidays. Got a phone call from Indigo about payment but it's not due for 5 days, very unprofessional, only a $300 limit.Gonna pay'em off and cancel, they Suck!!
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User's recommendation: Stay away

Yamin Cry

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Verified Reviewer

They closed my account for "suspicious activity" without bothering to ask me.

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Original review Nov 22, 2023
Title says it all. I call them to figure out what was up with my card, only to find out it was closed. Upon further investigation, it was apparently closed due to "suspicious activity", without asking me or confirming that the activity was me, which it had been. What was this activity? I tried to add the card to my PayPal and use it for a purchase. That's literally it.
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Loss:
$600
Cons:
  • No communication

Preferred solution: Apology

User's recommendation: Don't bother.

Phillip M Uxp

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Verified Reviewer

I never received my credit cards

I was approved for a credit card and I never received it. Please call me when you get this message, my email is phillipmadkins45@***.com, my phone number is +134********
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Preferred solution: My credit card

Linda S Xdm

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Verified Reviewer

My card got Cancelled And they were supposed to issue me back my $75 and they are telling me it has to go back to the card that doesn't work and then it'll come off the court and come to me I have to.

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I am owed at least the $75 I put on the card to have it. They are giving me the runaround about that It should never have been canceled, They said there was fraudulent activity, But they never contacted me It took me using the card and finding out I didn't have a card anymore. They also told me I have to call them two more times to try to get my money sent back to me
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Loss:
$75
Cons:
  • To me i lost time and energy getting this card trying to find out what happened and im still going through the process it isnt worth it

Preferred solution: Full refund

User's recommendation: Don't go with indigo, there are many other places you can get a card from and build credit

Shirley R Itg

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Verified Reviewer

Poor customer service and failure to send card

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I was approved for this card July 2023. As of this writing 11/3/2023, I have not received it. Made numerous calls August September October now November originally card was mailed to an address I didn't know and was told card would be reissued and should receive in 7-14 days. My credit score went down 75 points when I applied.
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User's recommendation: Would NOT recommend

Anonymous
map-marker Marietta, Georgia

I canceled this card as it take advantage of people myself during a time of need, Interest rate is ridiculous and the annual fee is $99 a year and the credit limit is only $200

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This car takes advantage of people in need at a rebuild stage had a ridiculously high interest rate a low credit limit with half the limit being an annual fee dont do it!
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User's recommendation: It don’t apply for this card get a secured credit card

Cruze Ejr

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Verified Reviewer
| map-marker Oranjestad, Aruba

Horrible cards. Indigo and destiny

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Terrible customer service. Almost impossible to make payments. I closed mine. Don't apply.they gave me wrong info many times. Wouldn't take payments from my boss on my behalf when I was away on business.
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User's recommendation: Don't apply

Royce E Snj

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Verified Reviewer

Messed up my Account

Indigo Card - Messed up my Account
The card number in my possession ends in 7646, this is the only card I have. On 7-3-2023, I went on the website for Indigo to make a payment. The balance was $44.03 which I paid. A few days later, I returned to website & same balance showed. Instead of calling customer service to let them know I'd already paid it, I made another payment which was on 7-19-2023 of another $44.03. Two days later, the same balance showed & again I paid $44.03. A few days later I received an email saying account was past due. I called customer service & told them representative I've made three payments already. He said the payments reversed which I found odd since I'd checked my credit union balance & all payments went thru. He told me $73.90 would bring account current so, 7-26-2023, that's what I paid. In total that's $205.99 for a balance that started out $44.03. I continued receiving emails about account being late so, I called my credit union with Indigo on three-way & the representative told them all payments went thru & cleared so if they're saying otherwise, where's my money? I continued calling Indigo with no satisfaction, telling me they had to send an email to the speciality department & to wait three to five business days. By now I'm really perplexed because, when calling the automated number putting in account information I'm told no account found. I asked for a supervisor & spoke with Jason who told me the account was closed! He said he saw no reason for that since the balance was paid in full. The credit union faxed my transaction history showing all cleared payments & still no resolution. Then, I got a credit bureau alert that I was over my limit on the card. I'm like WHAT?! A card that only has a $Just 300 limit & it's being reported that I owe over $2000. How's that possible. The account that's being reported doesn't end in 7646, I was told the card was reported on 8-2-2023, I have no clue reported as what SMH. I've disputed this numerous times with the credit bureau to no avail. Somebody needs to clear this up, take this negative report off my credit & refund my money. This is ridiculous. style="c
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Loss:
$206
Pros:
  • Easy to obtain card
Cons:
  • Language barrier

Preferred solution: Full refund

User's recommendation: Don't recommend

Saniah Jef

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Verified Reviewer

Card fee

I want someone to call me Please I would never ask for a card with fees to start the card $$$$$ Then you call the numbers no one back the phone ring then it says wrong number Debbie
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Pros:
  • Fees
Cons:
  • Customer service is always never working

Preferred solution: Apology

Anonymous
map-marker Tulsa, Oklahoma

They put a block on my account after I made a payment.

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When I in the hospital I made a payment to my account. While I was in the rehab center where I had to learn how to walk again. A friend brought me my mail. Imagine my surprise when I got the letter from them saying that they placed a hold on my account. Just a few days prior, they emailed me thanking me for my payment. Then the next day the letter. I called the customer service number and told them I was in the hospital and that I wanted my account unlocked. I got this flimsy answer, I was told we can't unlock your account over the phone. We can unlock the account if you mail some paperwork."the thing is they didn't send the paperwork with the letter. I'm going to be contacting the BBB and file a complaint. I just got done putting overdraft protection. I'm not going to pay. The thing wrong with them is the people. If they think I'm going to pay for it. They have another thought coming. I think the only reason they put a hold on my account is so they can use it. I told the customer service that they were useless.
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User's recommendation: Don't do it. After a year they'll lock your account

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