Robert N Tdf

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Verified Reviewer

Closed account

Last month I opened a credit card with indigo and I used it throughout that month and made four or five payments throughout that month as I used the credit card then on the sixth payment I had already maxed it out and was making a payment for the complete balance and for some reason it took 14 business days to go through and buy that 14th day I didnt have funds in the account to cover the payment and they closed my account what card company takes 14 business days to process a payment not only that they left me with the derogatory mark and for what because their processing times are outrageous horrible customer service horrible loaning company I would not recommend it for anyone
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Preferred solution: The derogatory mark taken off my credit report

User's recommendation: It is not worth your time and I would not recommend it to anyone

Royce E Snj

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Verified Reviewer

Messed up my Account

Indigo Card - Messed up my Account
The card number in my possession ends in 7646, this is the only card I have. On 7-3-2023, I went on the website for Indigo to make a payment. The balance was $44.03 which I paid. A few days later, I returned to website & same balance showed. Instead of calling customer service to let them know I'd already paid it, I made another payment which was on 7-19-2023 of another $44.03. Two days later, the same balance showed & again I paid $44.03. A few days later I received an email saying account was past due. I called customer service & told them representative I've made three payments already. He said the payments reversed which I found odd since I'd checked my credit union balance & all payments went thru. He told me $73.90 would bring account current so, 7-26-2023, that's what I paid. In total that's $205.99 for a balance that started out $44.03. I continued receiving emails about account being late so, I called my credit union with Indigo on three-way & the representative told them all payments went thru & cleared so if they're saying otherwise, where's my money? I continued calling Indigo with no satisfaction, telling me they had to send an email to the speciality department & to wait three to five business days. By now I'm really perplexed because, when calling the automated number putting in account information I'm told no account found. I asked for a supervisor & spoke with Jason who told me the account was closed! He said he saw no reason for that since the balance was paid in full. The credit union faxed my transaction history showing all cleared payments & still no resolution. Then, I got a credit bureau alert that I was over my limit on the card. I'm like WHAT?! A card that only has a $Just 300 limit & it's being reported that I owe over $2000. How's that possible. The account that's being reported doesn't end in 7646, I was told the card was reported on 8-2-2023, I have no clue reported as what SMH. I've disputed this numerous times with the credit bureau to no avail. Somebody needs to clear this up, take this negative report off my credit & refund my money. This is ridiculous. style="c
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Loss:
$206
Pros:
  • Easy to obtain card
Cons:
  • Language barrier

Preferred solution: Full refund

User's recommendation: Don't recommend

Royce E Snj

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Verified Reviewer

Messed up My Account

Indigo Card - Messed up My Account
Updated by user Aug 25, 2023

Disputed with credit bureau since account was reported over limit. So far no resolution. Called Indigo numerous times, been told same thing, wait 3 to 5 business days.

Original review Aug 25, 2023
Overpaid in July, account was then closed reported over limit. How can a $300 limit go over to $2000?SMH
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Loss:
$207
Pros:
  • Easy to obtain card
Cons:
  • Language barrier

Preferred solution: Full refund

User's recommendation: Don't recommend

Jean T Xxf

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Verified Reviewer
| map-marker Phoenix, Arizona

Unable to log in

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I repeatedly tried to login. Error message says "unable to verify user credential".Called Customer Service and rep had me enter the same info I already did the same. User, password were not recognized. Very frustrating.
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Anonymous
map-marker Tampa, Florida

Complaint

Only got this card to help get thru Christmas holidays. Got a phone call from Indigo about payment but it's not due for 5 days, very unprofessional, only a $300 limit.Gonna pay'em off and cancel, they Suck!!
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User's recommendation: Stay away

Bertha H Hzw

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Verified Reviewer

Checking the status of a credit card

The Representative was professional; kind. She help me with the information I needed in a timely manner. Thank you!
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Preferred solution: Deliver product or service ordered

Vana Rkd

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Verified Reviewer
| map-marker Quitman, Georgia

Information regarding New Card

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The representative I spoke was very kind & knowledgeable about my situation and explained everything to me. Thank you
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User's recommendation: If you are looking for a new credit card check out indigo

Phillip M Uxp

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Verified Reviewer

I never received my credit cards

I was approved for a credit card and I never received it. Please call me when you get this message, my email is phillipmadkins45@***.com, my phone number is +134********
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Preferred solution: My credit card

Sam Wqh

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Verified Reviewer
| map-marker West Sacramento, California

My password and phone number changed

Indigo Card - My password and phone number changed
Indigo Card - My password and phone number changed - Image 2
My password is incorrect t for some reason and I need my password as of now hsgggdjduyxgvbxkxjxhx bzv$vgzzghzjz
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User's recommendation: It's a good company

Anonymous
map-marker Marietta, Georgia

I canceled this card as it take advantage of people myself during a time of need, Interest rate is ridiculous and the annual fee is $99 a year and the credit limit is only $200

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This car takes advantage of people in need at a rebuild stage had a ridiculously high interest rate a low credit limit with half the limit being an annual fee dont do it!
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User's recommendation: It don’t apply for this card get a secured credit card

Anonymous
map-marker Wyncote, Pennsylvania

Card hasn't arrived

I received an offer for an indigo card. No card has arrived. I was told I would have to reapply. I have no other comment. Please respond.
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Anonymous
map-marker Wyncote, Pennsylvania

Card hasn't arrived

There was a previous offer for a card. I applied. That was at least a week and a half ago. No card arrived. I was told that I would need to reapply.
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Anonymous
map-marker New York, New York

See when my card is being mailed out

I am not pissed I just wanted to ask general questions to find out when I should receive my card. That is all.
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Asanti Ftp

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Verified Reviewer

Poor Customer Service

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Never received card/cancelled because the replacement card never came in and three years later still receiving emails that a balance is due. Call and they clear it and 5 months later it back and they apparently do not keep notes SO WHEN THEY SAY HOLD and you hear typing they are just touching their keys not typing ***
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Preferred solution: CLOSE MY ACCOUNT

User's recommendation: STAY AWAY THE WORSE

Yamin Cry

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Verified Reviewer

They closed my account for "suspicious activity" without bothering to ask me.

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Original review Nov 22, 2023
Title says it all. I call them to figure out what was up with my card, only to find out it was closed. Upon further investigation, it was apparently closed due to "suspicious activity", without asking me or confirming that the activity was me, which it had been. What was this activity? I tried to add the card to my PayPal and use it for a purchase. That's literally it.
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Loss:
$600
Cons:
  • No communication

Preferred solution: Apology

User's recommendation: Don't bother.

Anonymous
map-marker Riverside, California

Not a good card to have

This is the worse credit card ever I've had this account three years never late. Credit limit never increased they charged annual fee on $99 after three years. So very upset...
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